Last updated: 5 August 2025 | Version: 1.1
1. Who We Are
Bristol Surveyors ("we", "us", "our") is a firm of building surveyors registered in England and Wales, operating at Bristol, BS1. Our website is bristolsurveyors.uk.
We are the data controller for personal data collected through this website. If you have any questions about how we use your data, contact us at info@bristolsurveyors.uk.
2. What Personal Data We Collect
We may collect the following categories of personal data:
- Contact data — name, email address, telephone number, postal address
- Enquiry data — property address, survey type requested, message content submitted via our contact or quote forms
- Usage data — pages visited, time on site, referring URLs, browser type, device type (collected via cookies and analytics tools)
- Communications data — emails, call records, or messages you send us directly
3. How We Collect Your Data
- Contact and quote forms — embedded on our website and powered by HubSpot CRM
- Email and phone — when you contact us directly
- Cookies and analytics — automatically when you browse our website (see Section 7)
4. How We Use Your Data
We process your personal data for the following purposes:
- To respond to your enquiry and provide a quote for survey services
- To deliver surveying services you have contracted us for
- To send you relevant follow-up communications (you may opt out at any time)
- To improve our website and services through aggregated analytics data
- To comply with legal obligations (e.g., tax records, professional indemnity requirements)
5. Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
- Consent — where you have opted in to marketing communications
- Contract — where processing is necessary to deliver surveying services you have requested
- Legitimate interests — to respond to enquiries, improve our services and protect our business
- Legal obligation — to maintain required business records
6. Who We Share Your Data With
We do not sell your personal data. We may share data with:
- HubSpot, Inc. — our CRM and form provider (data processed in the EU/USA under Standard Contractual Clauses)
- Google LLC — analytics and potentially advertising services, subject to their privacy policy
- Professional advisers — accountants, solicitors, insurers, where legally required
- Regulatory bodies — RICS, ICO, or other authorities where we have a legal obligation to disclose
7. Cookies
Our website uses cookies — small text files placed on your device. We use:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Required for basic site functionality (e.g., session management) | Session |
| Analytics | Understand how visitors use our site (Google Analytics) | Up to 2 years |
| Marketing | HubSpot tracking for form interactions and follow-up | Up to 13 months |
| Preference | Remember your cookie consent choice (bs_cookies_accepted) |
Persistent (localStorage) |
You can manage or disable cookies through your browser settings. Note that disabling cookies may affect site functionality.
8. How Long We Keep Your Data
We retain personal data only as long as necessary:
- Enquiry data — up to 2 years after last contact, unless a survey is booked
- Client/survey data — 7 years after completion (to meet professional indemnity insurance requirements)
- Analytics data — 26 months (Google Analytics default)
9. Your Rights
Under UK GDPR, you have the right to:
- Access — request a copy of the personal data we hold about you
- Rectification — ask us to correct inaccurate data
- Erasure — ask us to delete your data ("right to be forgotten") in certain circumstances
- Restriction — request we limit how we process your data
- Portability — receive your data in a machine-readable format
- Object — object to processing based on legitimate interests or for direct marketing
- Withdraw consent — at any time where processing is based on consent
To exercise any of these rights, email us at info@bristolsurveyors.uk. We will respond within 30 days.
10. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. Our website is served over HTTPS. CRM data is stored within HubSpot's GDPR-compliant infrastructure.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and recommend you review their privacy policies independently.
12. Children's Data
Our services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects when it was last revised. Continued use of our website after changes constitutes acceptance of the updated policy.
14. Contact Us & Complaints
If you have questions about this policy or our data practices, contact us:
- Email: info@bristolsurveyors.uk
- Post: Bristol Surveyors, Bristol, BS1, England
If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
- Website: ico.org.uk
- Phone: 0303 123 1113